Refund policy
Refund Policy
-----
Returns
Our policy lasts 14 days from shipping date for jewelry and candles only. If 14 days have gone by since your shipping date, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be:
- unused and in the same condition that you received it.
- It must be in the original packaging.
- must be a handmade jewelry or handmade candle
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.
Any item that is returned more than 14 days after purchasing date will not receive a refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week of approved email.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@beellis.com.
Exchanges
We do not accept exchanges at this time
Shipping
To return your product, you should mail your product to: 19 Linden Court, Southington, CT 06489
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
